Q & A Artwork
How do you arrange delivery?
Deliveries will be made by the Carrier to the address in your order. You must ensure that someone is present to sign for and accept delivery.
How is the artwork packaged for shipping?
So that your shipment arrives safely and on time, we package our limited edition prints rolled image side out in protective polyethylene sleeves and thick cardboard tubes for extra strength and security.
What if the artwork arrives damaged?
While our packaging methods are well proven, things sometimes do go wrong. For that reason your shipment is fully insured (at our expense) against transit damage or loss.
So if damage to the packaging is visible when your shipment arrives please ensure this is recorded by the Carrier and contact us immediately at email@example.com quoting your order number.
Please refer to RETURNS AND EXCHANGES page of the website for further details.
Can I be notified when you list new artwork on the website?
If you subscribe to our ‘newsletter’ we will email you updates regarding new releases, news and special events.
Do you sell worldwide?
Yes, we accept international orders.
What is an ‘original’ limited edition print?
These fine art prints are the original, not a copy or reproduction of other work. A limited edition has a closed number of prints in the print run, each one numbered, dated and signed by the artist. Excluded from the edition number are the Printer’s, Trial and Artist’s proofs.
Are these giclée prints?
Yes, this term refers to an image outputted from computer to a high end inkjet printer. It usually refers to a limited edition, fine art print, archival quality coated paper and printed with pigment inks, which are UV stable.
How long do the prints last?
We use aqueous pigmented inks that have a colour archival rating of more than 100 years and Premium artists’ canvas or 100% cotton Fine Art paper offering high stability and a resistance to aging by using natural minerals.
Do your prints contain OBAs?
No. The pure white tone of our museum-grade paper and archival canvas is achieved without the use of Optical Brightening Agents, also called OBAs. Optical Brightening Agents are artificial brighteners that deteriorate in time and do not meet galleries and museum longevity requirements
How should I frame the prints on paper?
Framing under glass, the styles can be traditional Matted, Matless using the print border or Floated in a box frame.
If you need more information please see our ‘Caring For Your Artwork’ page or contact us at firstname.lastname@example.org