Returns & Exchanges

TRANSIT DAMAGE

Deliveries will be made by the Carrier to the address in your order. You must ensure that someone is present to sign for and accept delivery.

So that your shipment arrives safely and on time, we package our limited edition prints rolled image side out in protective polyethylene sleeves and thick cardboard tubes for extra strength and security.

Our rugs are rolled with an inner cardboard tube for support and then wrapped in protective layers of heavy duty plastic.

However while our packaging methods are well proven, things sometimes do go wrong. For that reason your shipment is fully insured (at our expense) against transit damage or loss.

So if damage to the packaging is visible when your shipment arrives please ensure this is recorded by the Carrier and contact us immediately at info@bibiviro.com quoting your order number.

If a fault or damage is discovered after signing the delivery receipt, you have a period of 5 days to report this to us at info@bibiviro.com after which the right to return or exchange the purchased goods is no longer valid.

TO RETURN AN ITEM

Simply contact us at info@bibiviro.com to obtain a Return Merchandise Authorization (RMA) number before making a return.

Ensure your purchase is carefully re-packaged in its original packaging materials and include a copy of the sales receipt, noting the RMA number.

Then ship your return prepaid and insured for the full purchase price by a Carrier that offers package tracking, such as Australia Post, to the address listed at the top of the invoice. Please note we are not liable for returning goods that are lost or damaged in transit as this will be covered by your Carrier insurance.

Finally, email details of your Carrier and the Tracking Number to info@bibiviro.com

Our returns policy is in addition to and is not intended to detract from, your rights at law in respect of defective goods.

ACCIDENTAL DAMAGE

We will not accept for return artwork that has damage caused by framing, stretching, installing, displaying or cleaning.

Nor will we accept for return rugs that have damage caused by sharp objects, wheeled vehicles and the like, repetitive movement of furniture or similar activity, stains or arising from incorrect cleaning and maintenance.

CHANGE OF MIND

We do not give a refund when you simply change your mind about the goods or services supplied.