Q&A Shipping

How do you arrange delivery?

Deliveries will be made by Carrier to the address in your order. You must ensure that someone is present to sign for and accept delivery.

Do you offer International shipping?

Yes we do. For International customers shipping costs and tax-free prices will be provided on request. Note however, the order may be subject to import duties and taxes, which are levied once your package reaches your country of residence. We do not collect duties and taxes and cannot predict what your particular charges may be as these charges are imposed directly by your local customs. You must pay these additional charges in order for your package to clear customs.

The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package.

How is the artwork packaged for shipping?

So that your shipment arrives safely and on time, we package our limited edition prints rolled image side out in protective polyethylene sleeves within thick cardboard tubes for extra strength and security.

We ask that you do not unwrap the print unless you are with your framer. Original fine art prints are delicate and should only be handled by professionals accustomed to dealing with art prints. Cotton gloves should be worn at all times when handling unframed artwork.

What if the artwork arrives damaged?

While our packaging methods are well proven, things sometimes do go wrong. For that reason your shipment is fully insured (at our expense) against transit damage or loss.

So if damage to the packaging is visible when your shipment arrives please ensure this is recorded by the Carrier and contact us immediately at info@bibiviro.com quoting your order number.

If a fault or damage is discovered after signing the delivery receipt, you have a period of 5 days to report this to us at info@bibiviro.com after which the right to return or exchange the purchased goods is no longer valid.

Note that we will not accept for return artwork that has damage caused by framing, stretching, installing, displaying or cleaning.

How do I return an item?

Simply contact us at info@bibiviro.com to obtain a Return Merchandise Authorisation (RMA) number before making a return.

Ensure your purchase is carefully re-packaged in its original packaging materials and include a copy of the sales receipt, noting the RMA number.

Then ship your return prepaid and insured for the full purchase price by a Carrier that offers package tracking, such as Australia Post, to the address listed at the top of the invoice. Please note we are not liable for returning goods that are lost or damaged in transit as this will be covered by your Carrier insurance.

Finally, email details of your Carrier and the Tracking Number to info@bibiviro.com

What if I change my mind after the artwork arrives?

We do not give a refund when you simply change your mind about the goods or services supplied.

Our returns policy is in addition to and is not intended to detract from, your rights at law in respect of defective goods.